Who we are
ZappyPlan (business name and ABN, “we”, “us”) makes the ZappyPlan app for iPad and iPhone and runs zappyplan.com. You can reach us at hello@zappyplan.com. We handle personal information in line with the Australian Privacy Principles.
What stays on your device
Your projects, plans, scans (and the 3D meshes and camera frames saved with a scan), notes, photos, templates, logos, fonts and settings are kept in the app on your iPad or iPhone. Bluetooth laser readings go straight into your plan and stay there. Deleting the app deletes what it keeps on the device.
What the app sends, and why
The online backup
The app backs up to Supabase, the database and storage service we use. It does this in two ways:
- Without signing in, after each save the app copies the latest version of the plan and its project details to the backup under an anonymous ID, with no name or email address. These copies can't be restored on another device.
- Signed in with your email, everything is backed up: projects (archived and deleted ones too), plans, templates, organisations and their logos, folders, preset rooms, custom objects, settings, installed fonts, note photos and the pictures under plans made from PDFs. That is what lets you restore them on another iPad.
Signing in is by email: you type your address and we email you a one-time code or link. Your email address is stored with your account.
Teams
If you join a team, your projects and templates and the logos and fonts they use are shared with the other people in it, with the name and colour you choose, and they sync to their devices.
Feedback
If you turn on Suggestions and feedback in the app's settings, the notes you write and any photo you add are sent to us. Each note also carries the screen it was sent from (never a project's name), the app's version and build, the device's model and its system version, and your email address if you are signed in. We use them to find and fix problems.
Location
If you allow it, the app reads the compass heading to turn plans to north, and can look up the address where you are to fill in a project's address. Apple's location service does the look-up; the address, not your position, is saved in the project.
Fonts
If you add a font from Google Fonts in the app, it is downloaded from Google, which sees that request. Fonts you install yourself stay on your device and in your backup.
What we don't do
- No advertising, and no advertising or analytics tools in the app.
- We don't sell or rent your information, or share it for anyone else's marketing.
- We don't look at your plans except to fix a problem you have asked us to look at.
Other companies involved
- Supabase stores the backup, accounts, teams and feedback (the Supabase project's region).
- Apple provides TestFlight and the App Store. When you test the beta, Apple shares with us what TestFlight collects, such as your email address if you were invited by email, crash reports and the feedback you send through TestFlight. Apple's own privacy policy covers that.
- Render hosts this website (see below).
- Our email provider (the provider) handles email you send us.
Some of these companies store information outside Australia. We choose them for their security and use them only to run ZappyPlan.
This website
zappyplan.com sets no cookies and uses no trackers or advertising. Everything on it, fonts included, comes from zappyplan.com itself. Render, which hosts it, keeps the usual server logs (such as IP addresses, the browser and the pages asked for) to run the site and keep it secure. The site remembers your light or dark choice in your own browser; it never leaves your device.
How long we keep it
Backups and accounts are kept while you use ZappyPlan and until you ask us to delete them. Feedback is kept until it has been dealt with, or until you ask us to delete it. Confirm these periods, and how long deleted items stay in the backup.
Your choices and rights
- You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing hello@zappyplan.com.
- Signing out keeps everything on your device.
- Suggestions and feedback is off until you turn it on.
- You can stop location access at any time in the device's Settings › ZappyPlan.
ZappyPlan is a tool for professionals and isn't meant for children.
Changes, questions and complaints
If this policy changes, we'll update it here and change its date. Questions or complaints go to hello@zappyplan.com; we'll reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.